Frequently Asked Questions
What is your warranty

Please click here to see our warranty terms.

How long will it take to assemble a Canvas Specialty structure?

Ease of assembly is one factor that sets Canvas Specialty apart from the rest. All of our tents are designed to be erected and taken down with a minimum of manpower and equipment. Our smaller Kwik-Kover canopies can be erected in minutes, while some of our larger structures may require several days to erect. Please contact us for specific erection time estimates based on your requirements.

What are the loading constraints?

Canvas Specialty tents have been designed, tested and engineered for extreme weather conditions. Engineering reports are available directly from Canvas Specialty to qualified engineers.

Are permits required?

Every city has different requirements. The two most frequent requirements are for a fire permit and a building and safety permit. Canvas Specialty structures are engineered to meet wind and snow load requirements. Ask us about the conditions in your area.

Are fabric structures available in different colors?

Canvas Specialty offers a limitless selection of customized colored tents, canopies, structures and accessories to suit your needs. Although solid white is the most popular, almost all colors are available in solids or stripes.

Are Canvas Specialty's products fire resistant?

Yes, Canvas Specialty uses the latest in fire resistant materials that are certified by the California State Fire Marshall, exceeding requirements for NFPA 701, UL 214, ULC S-109 and M1. Canvas Specialty uses Flame retardant materials treated to resist mildew and ultraviolet degradation. Canvas Specialty canopies, tents and structures meet all international requirements.

Are gaphics available?

Canvas Specialty offers graphics to enhance your image with your clients. We are a certified Sunbrella™ Graphics System manufacturer and can provide high quality graphics for your awning, tent or canopy.

Is it better to roll or fold a tent?

By rolling, you can gently push the air out to make the tent more compact and to make it fit into the stuff bag. A rolled tent is also easier to set up. However, folding and rolling a tent can crease it in the same place each time, eventually damaging the waterproof coating along the fold. Stuffing the tent will distress the coating evenly throughout the tent.

Is it better to roll or stuff a tent for storage?

We recommend that the tent bag be used only as a carry sack. Store your tent loosely rolled, up off of cement floors. If you are concerned about dust collecting on the tent, you can cover it with a woven fabric/cloth. This allows the nylon/polyester fabric to breathe.

What does condensation have to do with my tent?

Through perspiration and breathing, an adult gives off about a pint of water overnight. When you sleep in a tent, this water vapor is trapped. If it cannot escape, water vapor reappears as condensation. A tent's permeable roof allows the vapor to evaporate through the roof to the outside, keeping the inside of the tent dry. The tent windows should also be left partially open at night. Cross ventilation allows excess moisture to escape, reducing condensation. Cross ventilation becomes more important in very humid or extremely cold conditions when the permeable roof is less effective.

How do polyester tents differ from nylon tents?

Polyester has been shown to be much more resistant to UV damage and abrasion than nylon fabrics. Polyester also has better structural integrity - it doesn't stretch or sag when wet from rain, snow or dew, which means the inner tent stays protected and dry.

What is UV damage? Can it be prevented?

Ultraviolet damage to tent fabric is caused by excessive exposure to sunlight. UV damage will cause nylon and polyester to become brittle and tear easily. It can be minimized by erecting tents on sites where exposure to direct sunlight can be avoided.

What else could damage my tent?

Chemical contaminants can also damage your tent. These substances include insect repellents, stove fuel, hair sprays, fruit juices, and acid from leaky flashlight batteries. Keep these items away from your tent at all times. Sand or dirt can erode a zipper until it fails to close. If you use your tent in sandy soil, clean the zippers frequently by flushing them with fresh water. Acid rain can harm tent fabric. Rinsing with fresh water from a garden hose will limit the damage. This will usually clean your tent adequately as well. If you must wash your tent, use a soft sponge or cloth with a mild soap (liquid hand soap) and lukewarm water solution. Never use washing machines, dryers, or detergents. These will damage the tent's waterproof coating or seams.

How can I clean my tent?

Use a mild detergent and lukewarm water solution. DO NOT USE HOT WATER OR ABRASIVE CLEANERS. Rinse thoroughly and dry completely.

Can I get replacement parts?

Yes, we would be glad to help you with this. Please contact us for replacement parts at (323) 722-1156.

What is Canvas Specialty's standard lead time?

There is more planning and detail involved than meets the eye so we would encourage you to plan ahead and allow as much time as possible. Larger structures may require engineering, which can add to lead time. Our goal is to meet your needs - challenge us to solve your lead time issue.

What geographic territory does Canvas Specialty service?

Canvas Specialty sells nationally and internationally. Our manufacturing and installation staff travel worldwide to train or assist our customers.

I have lost the setup instructions to my tent. Can I get new ones?

Just call our Customer Service representatives, (323) 722-1156, with the tent model name, and we'll send you a new copy.

Has your company ever received any special recognition?

Yes, Canvas Specialty has won over 20 International achievement and Special Event Awards. We have been recognized by literally all of the tent, awning, fabric and special event organizations.

What customer assurances can we expect?

We will strive to exceed your requirements by developing strong relationships and clearly articulating the issues. We commit to say what we do and do what we say. We commit to constructively confront and solve problems.

Do I have to stake down my tent?

All tents need to be staked down to keep them from blowing away. Securing the tent by placing heavy objects inside is not adequate. The stakes packed with your tent work well in most conditions, but we do recommend special stakes in certain cases: Sand: Long broad stakes with plenty of surface area are ideal in loose, sandy soil.

Hard, Rocky, or Frozen Soil: Steel stakes work well in these conditions. Store steel stakes separately. If you store steel stakes with your tent, the sharp edges can cut the fabric. Steel stakes can also leave rust stains which might damage your tent.

Snow: You should always anchor your tents in the soil if possible. Use "dead man" anchors such as duck-bill or auger types.

What size tent do we need for our event?

This depends on the function. General formulas are as follows:

  • Sit-down dinners: 15 square feet per person
  • Buffet dinners: 10 square feet per person
  • Assembly: 7-8 square feet per person

    Our smallest size tent is just 36 square feet. Our largest single tent is over 144,000 square feet. Our available tent sizes start at 6 feet wide and go up to 200 feet wide. The lengths can be virtually as long as you would like them to be.

  • Click Here to return to the Home Page

    (323) 722-1156 PO Box 22268 - Los Angeles, CA 90022-0268 - (323) 722-1156 - Fax: (323) 724-6059 -